RETURNS AND REFUNDS
Can I return my online purchase?
If you are dissatisfied with an item purchased from our online store, you may return it to CUT-N-WELD SUPPLIES (PTY) LTD in its original packaging for a full refund, replacement or exchange – provided you have the original tax invoice. Items must be returned within one (1) month of purchase, provided that the product has not expired within such time.
Should you not have an invoice, we will exchange your purchase at the sold price if items are returned within 1 (one) month of purchase. The product cannot be expired or tampered with.
Whether under warranty or not, all products returned are at the customer’s own expense. If that product has been repaired or replaced, the collection or delivery is at the customer’s own expense.
We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of CUT-N-WELD SUPPLIES (PTY), having inspected the condition of the item returned.
We shall have the discretion to refund the customer by any appropriate means, including cash, a gift card (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.
Can I collect my order?
Yes, you can. Please note that all orders scheduled for collection will be cancelled without being refunded if it has not been collected within 30 days of payment.
We make no representations whatsoever and give no guarantees against latent or patent defects regarding the products. Whether implied or otherwise, all conditions and warranties are hereby expressly excluded.
We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.
The Products supplied by CUT-N-WELD SUPPLIES (PTY) shall be suitable only for the intended purpose. The customer shall ensure the products are handled, stored, used, or otherwise dealt with in a normal and proper manner, and where applicable, consistent with the instructions given by us.
No action or claim of whatever nature shall lie against CUT-N-WELD SUPPLIES (PTY) arising out of or in connection with any defects in, or unsuitability of, any products.